About Vektaya
We want to ensure your complete satisfaction with your purchase from Vektaya. This Return and Refund Policy outlines the terms and conditions for returning items and requesting refunds.
1. Returns
Eligibility Requirements
To be eligible for a return, items must meet the following conditions:
- Unused and in original condition
- In original packaging with all tags and accessories
- In the same condition as when received
Note: Certain products such as perishable goods or personalized items may not be eligible for return. Please review the product description or contact us for specific eligibility.
Return Timeframe
You must initiate a return request within 30 days from the date of delivery. Requests received after this timeframe may not be accepted.
How to Return an Item
- Contact our customer support team at support@vektaya.com
- Provide your order details and reason for return
- We will provide return instructions and authorization
- Ship the item back using a trackable shipping method
Return Shipping Costs
The cost of return shipping is the responsibility of the customer, unless:
- The return is due to our error
- The item is defective or damaged
We recommend using a trackable shipping method to ensure safe return of your furniture.
2. Refunds
Refund Eligibility
Once we receive your returned item and confirm it meets our eligibility requirements, we will initiate the refund process.
- Refunds are issued to the original payment method used for purchase
- You will receive an email confirmation once your refund is processed
Refund Processing Time
Please allow 7 business days for us to process your refund after receiving the returned item. The actual time for the refund to appear in your account may vary depending on your payment provider (typically 5-10 business days).
3. Exchanges
We do not currently offer direct exchanges. If you would like a different size, color, or style:
- Initiate a return for the original item
- Place a new order for the desired item
This ensures you receive your preferred item as quickly as possible.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately:
- Email: support@vektaya.com
- Phone: +1 505-510-2358
We will assist you promptly by offering:
- A replacement item
- Repair service (if applicable)
- Full refund
Important: Please take photos of any damage and include them when contacting us to expedite the resolution process.
5. Non-Returnable Items
The following items are non-returnable:
- Perishable goods
- Intimate or sanitary products
- Downloadable software or digital products
- Gift cards
- Custom or personalized furniture items
Please review the product description or contact us if you have questions about return eligibility for specific items.
6. Policy Updates
We may revise or update this Return and Refund Policy from time to time. Any changes will be effective upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to reach out:
Email: support@vektaya.com
Phone: +1 505-510-2358
Address: 2644 Santa Anita Ave, Los Angeles, CA, United States
