About Vektaya

This Shipping Policy outlines the terms and conditions for shipping products to our customers. By making a purchase on our website, you agree to be bound by this Policy. If you do not agree with any part of this Policy, please do not proceed with your purchase.

✓ FREE SHIPPING on All Orders

We offer complimentary shipping on all furniture orders. With local warehouses in the United States, European Union, United Kingdom, Canada, Australia, and Japan, your order ships from the nearest location for faster, more reliable delivery.

1. Order Processing

We strive to process and ship orders promptly to ensure you receive your furniture as quickly as possible.

  • Processing Time: Orders are typically processed within 2 business days of receipt. Processing time may vary depending on product availability and order volume.
  • Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

2. Local Warehouse Network & Delivery

We maintain strategically located warehouses to provide efficient local delivery:

  • United States: Local warehouse shipping
  • European Union: Local warehouse shipping
  • United Kingdom: Local warehouse shipping
  • Canada: Local warehouse shipping
  • Australia: Local warehouse shipping
  • Japan: Local warehouse shipping

Your order will be shipped from the warehouse nearest to your delivery address, ensuring faster delivery times and reduced environmental impact.

3. Shipping Costs

FREE SHIPPING: All orders qualify for complimentary shipping, regardless of order size or destination (within our supported regions).

Important: While shipping is free, any import taxes, duties, or fees imposed by local authorities (where applicable) are the responsibility of the customer. However, for most local deliveries within the same region, no additional fees apply.

4. Shipment Tracking

Stay informed about your order's journey:

  • You'll receive a shipping confirmation email with tracking number and link once your order ships
  • Tracking information typically becomes available within 48 hours of shipment
  • Track your package in real-time from our local warehouse to your door

5. Delivery Timeframes

Standard Delivery: 2-7 business days from the date of shipment.

Delivery times vary by region and are calculated from the nearest warehouse:

  • Most orders arrive within 2-7 business days
  • Local warehouse shipping ensures faster delivery compared to international shipping
  • Exact delivery estimates will be provided at checkout based on your location

While we make every effort to deliver within the estimated timeframe, please note that delivery times are approximate and may vary due to factors beyond our control, including high-demand periods, carrier delays, weather conditions, or remote delivery locations.

6. Undeliverable Packages

Incorrect Address or Refused Delivery

If a package is undeliverable due to an incorrect address provided by the customer or refusal of delivery, the customer will be responsible for any additional shipping charges incurred for reshipment.

Returned Packages

If a package is marked as undeliverable and returned to our warehouse:

  • We will attempt to contact you to arrange reshipment
  • If we cannot reach you within a reasonable timeframe, a refund may be issued (original shipping was free, so no shipping charges to refund)

7. Lost or Damaged Packages

Your satisfaction is our priority. If your package is lost or damaged during transit:

  • Contact us immediately at support@vektaya.com
  • We will work with the delivery carrier to investigate and resolve the issue as quickly as possible
  • We stand behind our products and will ensure you receive your furniture in perfect condition

Please note: We are not responsible for delays, loss, or damage caused by events beyond our control, such as natural disasters, strikes, or extreme weather conditions.

8. Delivery Coverage

Supported Regions: We currently offer free local warehouse shipping to the following regions:

  • 🇺🇸 United States
  • 🇪🇺 European Union (all member states)
  • 🇬🇧 United Kingdom
  • 🇨🇦 Canada
  • 🇦🇺 Australia
  • 🇯🇵 Japan

We do not currently offer shipping outside these regions. If you're located outside our supported areas, please contact us at support@vektaya.com to discuss potential options.

9. Contact Us

Have questions about shipping or delivery? We're here to help!

Email: support@vektaya.com

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.